| Above pages/windows/files describe, or link to, a description of “how to ask for help” e.g. cite version number, send transcript, error logs etc. |
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0.3 |
0.5 |
0.6 |
0.6 |
| E-mail archives are publicly readable. |
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0.2 |
0.5 |
0.5 |
0.5 |
| E-mail archives are searchable. |
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0.1 |
0.3 |
0.3 |
| E-mail archives or ticketing system shows that queries are responded to within a week (not necessarily fixed, but at least looked at and a decision taken as to their priority). |
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0.1 |
0.2 |
0.4 |
0.6 |
0.8 |
1.0 |
1.0 |
| E-mail lists or forums, if present, have regular posts. |
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0.2 |
0.4 |
0.8 |
0.8 |
0.8 |
| E-mails are archived. |
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0.1 |
0.1 |
0.1 |
0.2 |
0.4 |
0.5 |
0.5 |
| E-mails are read by more than one person. |
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0.1 |
0.2 |
0.3 |
0.4 |
0.4 |
| If there is a blog, is it is regularly used. |
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0.1 |
0.3 |
0.4 |
0.6 |
0.8 |
0.8 |
| Project e-mail address has project domain name. |
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0.1 |
0.2 |
0.2 |
0.2 |
0.3 |
0.4 |
| Project has a ticketing system. |
0.1 |
0.2 |
0.4 |
0.6 |
0.8 |
1.0 |
1.0 |
1.0 |
1.0 |
| Project has an e-mail address. |
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0.1 |
0.2 |
0.4 |
0.5 |
0.7 |
0.9 |
1.0 |
1.0 |
| Project resources are hosted externally to a single-organisation/institution in a sustainable third-party repository (e.g. SourceForge, GoogleCode, LaunchPad, GitHub) which will live beyond the lifetime of the current project. |
0.1 |
0.1 |
0.1 |
0.3 |
0.3 |
0.3 |
0.5 |
0.5 |
0.5 |
| Software describes how to get support (in a README for command-line tools or a Help=>About window in a GUI). |
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0.1 |
0.2 |
0.3 |
0.5 |
0.8 |
1.0 |
1.0 |
| Ticketing system is publicly readable. |
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0.1 |
0.2 |
0.4 |
0.4 |
0.5 |
0.5 |
| Ticketing system is searchable. |
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0.1 |
0.2 |
0.3 |
0.3 |
0.5 |
| User doc has page describing how to get support. |
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0.1 |
0.2 |
0.3 |
0.3 |
0.5 |
0.8 |
1.0 |
1.0 |
| Web site has page describing how to get support. |
0.1 |
0.2 |
0.3 |
0.4 |
0.5 |
0.6 |
0.8 |
1.0 |
1.0 |
| Web site has search facility. |
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0.1 |
0.2 |
0.3 |
0.5 |
0.5 |
| Web site has site map or index. |
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0.1 |
0.1 |
0.2 |
0.2 |
0.3 |
0.3 |